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Depending on the transaction, they may also ask you to cover return shipping costs. That said, they may sometimes mandate a partial refund. PayPal approves or denies most refunds in full. Add that to the time it takes for a credit card company to process the refund, and the dispute resolution process can take as long as two months. That said, more complex refund requests can take as long as a month to process. You can’t file a buyer protection claim just because you didn’t like the item.īuyer protection claims are usually resolved within five business days.

You’ll also have to show evidence that the product or service was defective or not as described. You’ll need to show proof that you attempted to contact the seller, and that you did so within the last 20 days. If you want to make a buyer protection claim for an eligible purchase, you’ll need to do it within 180 days of the transaction. Bicycles and cars are both vehicles, but bicycles are covered while cars are not. Gift card transactions are also not covered. Real estate and gift cards aren’t covered, while jewelry and electronics are. In addition, certain types of purchase aren’t covered. Scammers will claim that they want to do it that way to keep transaction fees low. For this reason, never send money to a vendor as a friend. It does not apply if you’re sending money to a friend. To begin with, PayPal’s purchase protection program only applies to purchases. Most PayPal purchases are covered by PayPal’s Buyer Protection Program. If the seller is uncooperative, the next step is to get PayPal involved. Credit card refunds can take as long as 30 days to process. This takes around 3 business days for bank and PayPal transactions. They click the “Issue a Refund” link next to the transaction, and the money is returned.

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If they’re not sure how to issue one, all they have to do is look up the transaction in their records. If you haven’t, contact the seller and ask for a refund. However, sellers can manually issue a refund up to 180 days after a transaction. There’s no button for refund requests on PayPal. From the payments screen, click 'Manage pre-approved payments,' and cancel the one you want. That said, you can cancel future automatic payments at any time. Other than pending payments, other prior transactions cannot be cancelled. For example, some merchants put a hold on overseas purchases so they can verify customs and other info. The second scenario is if the seller has put a preemptive hold on some transactions. The first is if you sent it to an email address with no associated PayPal account. Unfortunately, a transaction will only be pending for one of two reasons. It will also cancel itself automatically if the vendor doesn’t claim it within 30 days. Click that button, and the payment will be canceled. If you look at your payments and the payment shows that it’s in “Pending” status, there should be a Cancel button right next to it. You can cancel some transactions from your end. Here’s how to get money back from your PayPal transaction. Getting a refund is a bit more opaque, but it can be done. You can even send invoices and track expenses. On PayPal, it’s absurdly easy to make and accept payments. And there’s a good chance that purchase was made via PayPal.

But sooner or later, all of us are going to have a bad experience with an online purchase. Products would never be defective, shippers would never make a mistake, and vendors would always be legitimate. In a perfect world, you’d never have to ask for your money back.

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